Background story: A high-end semiconductor machine is a complex piece of equipment that is used in the manufacturing of advanced electronic devices. The machine consists of numerous components, each of which plays a critical role in ensuring that the machine functions as intended. The failure of even a single component can result in significant downtime and production losses.
Case Study: A high-end semiconductor manufacturer in China faced a significant challenge when one of the critical components of their semiconductor machine failed and needed urgent replacement.
The manufacturer reached out to their supplier in The Netherlands. The supplier, realizing the urgency of the situation, sprang into action and contacted our operations team to ask if we could provide them with the fastest possible time-critical solution. Our operations team provided them with a custom-made On-Board Courier (OBC) solution to transport the critical component from their facility in The Netherlands to China.
Solution (OBC): We collected the shipment immediately from the facility. In the meantime, our experienced OBC, who possessed a Chinese visa, waited for the shipment at het airpot and took over the shipment as soon as it arrived at AMS Airport. The courier checked the package for any damage, verified the contents and necessary documents, cleared the export customs, and escorted the shipment to the gate.
Behind the scenes, our operations team contacted the airline during the flight booking process to arrange an extra seat next to the courier so that the shipment could be in sight of the OBC at all times. When the OBC arrived at the gate, the ground staff and the cabin crew were already aware of their arrival and escorted them to the designated seats. The OBC monitored the package throughout the journey and ensured it was handled with the utmost care and attention.
Arrival in China: Upon arrival in China, the package was quickly cleared through customs and handed over to the semiconductor manufacturer’s representative. The critical component was installed immediately, and the semiconductor machine was back up and running again.
An OBC is typically used for time-sensitive and high-value shipments, to ensure fast, secure, and reliable delivery of the goods.